Customer Care Technician

Position Details:

• 20-30 hours a week with flexible hours. Saturday and occasional evening availability until 6:30 pm and occasional holidays a must.
• Benefits available for eligible employees (Health, Dental, Vision, Life Insurance)
• Paid time off, after the first year of employment.
• No previous jewelry experience necessary, only a willingness to learn.

Essential Job Expectations:

• Model positive behavior that is representative of Sather’s core values of integrity, harmony, passion and commitment.
• A team player that enjoys working closely with fellow team members and management.
• Is conscientious, timely and possesses an attention to detail.
• Demonstrate self-confidence with excellent communication and active listening skills.
• Willingness to train and develop professionally.
• Answer the phone, and assist with customer inquiries in a cheerful and pleasant manner.
• Perform jewelry and watch inspections, estimates, minor repairs and cleanings.
• Operate point of sale systems, and use additional types of software accurately and proficiently.
• Perform basic housekeeping duties to keep the showroom in an immaculate condition.
• Assist sales team in meeting the customer’s needs.
• Maintain safety and security of the location by following organizational protocol.
• Must be able to work a flexible schedule based on business needs that include: a few evenings each week until 6:30 pm, Saturdays, and occasional holidays. 
• Must be able to periodically set up, take down, lift and move merchandise and merchandise displays.
• Perform gift wrapping services
• Attend staff meetings and trainings as required.
• Must be able to perform these essential functions of this position with or without reasonable accommodations.

Minimum Qualifications:

• Ability to pass a drug test.

Sales Associate

Position Details:

• 35-40 hours a week with flexible hours. Saturday,  2-4 evening availability until 6:30 pm and occasional holidays a must.
• Benefits available for eligible employees (Health, Dental, Vision, Life Insurance)
• Paid time off, after the first year of employment.
• No previous jewelry experience necessary, only a willingness to learn.
• Education reimbursement with Diamond Counsel of America and Gemological Institute of America.
• Competitive hourly wage with commission program.

Essential Job Expectations:

• Model positive behavior that is representative of Sather’s core values of integrity, harmony, passion and commitment.
• A team player that enjoys working closely with fellow sales associates and management.
• Are goal-oriented, dynamic interpersonal skills and are sales-driven with a passion to succeed.
• Demonstrate self-confidence with excellent communication and active listening skills.
• Has an ability to develop and foster customer relationships through clienteling.
• Conscientious, timely and possess an attention to detail.
• Are willing to develop sales techniques and train in fine jewelry product knowledge.
• Operate point of sale systems, and necessary clienteling records using multiple types of software.
• Work with jewelry designers on merchandising and fulfilling customer wishes.
• Perform jewelry and watch inspections, estimates and cleanings.
• Set up, take down, lift and move merchandise and merchandise displays.
• Perform basic housekeeping duties to keep the showroom in immaculate condition.
• Perform security opening and closing procedures as outlined in Policy and Procedure guidelines.
• Maintain safety and security of the location by following organizational protocol.
• Attend staff meetings and sales trainings as required.
• Must be able to work a flexible schedule based on business needs that include: 2-4 weeknights until 6:30 pm, Saturdays, and occasional holidays.
• Must be able to perform these essential functions of this position with or without reasonable accommodations.

Minimum Qualifications:

• Sales or customer service or related volunteer experience.
• High School diploma or general education degree (GED).
• Ability to pass a drug test.